Please phone us before sending in your unit for service

We have found that many perceived problems can be resolved over the phone

Warranty repairs

Our Control Units and Chargers are covered by a 24 month warranty period.

Please refer to our warranty policy for full details.


Non-warranty repairs

ActivLife will charge a fee for:

  • Repairs outside the warranty period
  • Inspection and testing of any control units which are found to be functioning correctly

Non-repairable items

ActivLife does not repair:

  • Devices that have not been manufactured by either ActivLife Technologies or Bio Electronics
  • Devices that are more than 10 years old

Repair process

Repair guarantee


ActivLife warrants the parts and labour of the actual repair for a period of 12 months.

Repair Postal address

Please post your units to:

ActivLife Technologies Pty Ltd

PO BOX 568, Woodend, VIC 3442