Warranty repairs

Our Control Units and Chargers are covered by a 24 month warranty period.

Please refer to our warranty policy for full details.

ActivLife warrants all TENS machines for a period of 24 months. After that we offer a battery replacement repair service for products less than 10 years old.

Non-warranty repairs

ActivLife will charge a fee for:

Repairs outside the warranty period
Inspection and testing of any control units which are found to be functioning correctly

Non-repairable items

ActivLife does not repair:

Devices that have not been manufactured by either ActivLife Technologies or Bio Electronics
Devices that are more than 10 years old

Repair process

Repair guarantee

Repair Costs

Repair costs range from $35. You can also purchase a TENS machine control unit, on its own to replace a damaged or lost control unit.

ActivLife warrants the parts and labour of the actual repair for a period of 12 months.

Repair Postal address

Please post your units to:

ActivLife Technologies Pty Ltd

PO BOX 568, Woodend, VIC 3442

Important Information

You should not rely upon this website for specific or individual medical information

An ActivLife electro therapy machine is a medical device, intended for use after diagnosis by an appropriate medical professional

The best analysis and explanation of TENS therapy evidence is a text by Mark I Johnson: "Transcutaneous Electrical Nerve Stimulation"; Oxford University Press; 2014

Mark Johnson is Professor of Pain and Analgesia, at Leeds Metropolitan University, UK

TENS machine repairs

Repair of ActivLife and Bio Electronics products - up to 10 years old

Please phone us before sending in your unit for service

We have found that many perceived problems can be resolved over the phone